Client Hold can now be managed through Automation Rules, giving 3PL clients a new way to automatically place orders on hold based on conditions they define.
Use the Set Client Hold action to automatically place orders on Client Hold when your rule conditions are met.
Good to know
🔒 Client Hold is controlled by the client account that owns the order. 3PL operators cannot set or remove Client Hold, whether manually or through automation.
📦 Client Holds can also be managed through the Client Portal, the Order Details page, and the Public API.
✅ Other hold types, including fraud, operator, payment, and address holds, are unchanged.