ShipHero now lets you populate product identifier fields by SKU in the WMS, supporting compliance for shipments into the EU ahead of enforcement starting November 1, 2026.

Merchant Product ID, Manufacturer Product ID, and Non-Standardized Manufacturer Product ID are available on every SKU under Inventory > Products. Where this data already exists in your account, ShipHero sets the Merchant and Manufacturer Product IDs for you. Review your EU-bound SKUs now so your data is ready when enforcement begins.

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🛠️ Four ways to add or update the data

🚚 Supported carriers

Carrier support is expanding. See the Help Center article for setup steps and the latest list of supported carriers.

You now have more control over whether your connected stores provide product weights and dimensions, including when new products are first imported into ShipHero.

Go to , open your store’s , and find the product weight setting.

Amazon and Etsy do not update existing product measurements, even when products are re-imported.

“New products means products being created in ShipHero, not existing products being re-imported or linked to another store.

Changing the setting does not automatically refresh existing products. If a SKU is connected to multiple stores, review each store’s setting.

Settings for sending weight remain separate.

See how much sorting work each team member completes, compare sorting speed, and identify opportunities.

The new is available under , alongside Packers and Pickers.

View each worker’s:

A compares sorting speed with your warehouse’s historical results. Higher scores indicate faster sorting.

Filter by position, team member, shift, and date. Search by worker name, customize visible columns, and export the filtered rows to CSV.

Data refreshes . Check to see when the dashboard last refreshed.

Learn how to use the Sorter Performance Dashboard.

Now live in mobile version : resume an interrupted MIB batch when you reopen the app.

Available only with the . Learn about the new interface or contact ShipHero Support to enable it.

Our Public API is updated continuously. Here’s a roundup of recent additions, improvements, and changes to review in your integrations.

The new mutation creates custom statuses for your account. 3PLs can also create statuses for customers using .

Docs: Request and response examples

The mutation now accepts an optional list.

Provide one barcode per LPN, matching the requested . Omit the list to keep automatic barcode generation.

Docs: Create License Plate Numbers

Docs: Update products · Query products

The new field shows whether a location is currently flagged for an inventory investigation.

Read it in location lookups, location lists, item locations, and tote-pick location details.

Docs: Hospital Locations

Docs: Work Order Complete · Public API Changelog · Inbound Shipment Status

When adding, removing, or replacing inventory, provide or .

Requests without either value are now rejected. Review integrations that previously submitted inventory changes using only a SKU and warehouse.

Docs: Update Inventory Input · Replace Inventory Input

Every account now has access to weekly full exports and deltas every six hours. The paid tier includes daily full exports and deltas every 30 minutes.

Docs: Data Exports Guide

Docs: Public API Skill · Getting Started

For API questions and feedback, visit the ShipHero Community.

You can now scan USPS and FedEx label barcodes directly into the search box on the . ShipHero extracts the tracking number and automatically adjusts the date range when needed to show the matching return.

Carrier barcodes often contain more than the tracking number, which previously prevented Returns search from finding a match.

Returns search now supports:

A return may be created weeks before the package reaches your warehouse. The default 30-day date range could hide it.

When a tracking number matches a return created within the last six months, ShipHero moves the back as needed. A short message confirms the adjustment.

Update item barcodes while receiving: Available in mobile version 2.15.6.

Build near real-time dashboards, deeper analytics and AI-powered workflows with fewer API calls and lower Public API credit usage.

The free tier is enabled by default for every ShipHero account and includes:

Both tiers include the same data categories: orders, shipments, returns, products, inventory, purchase orders, 3PL, users and labor. The paid tier increases how frequently exports are generated.

Use the GraphQL query to find completed export runs and download account-scoped Parquet files. Both tiers use the same query and file format.

Contact your CSM with questions, for pricing or to enable the paid tier.

The Data Exports guide covers available tables, scheduling details, example queries and migration instructions.

We’ll announce a deprecation schedule later, giving you time to migrate to the query and transition to the new frequency and response format.

When manually assigning locations for a wholesale order, you can now search by lot number in the Assign locations modal.

Enter the lot you need and the list narrows to the locations holding that lot, so you can assign it without browsing through every location.

Previously, finding a specific lot meant scanning the full location list, which was slow if you didn't know the location name.

More details on assigning locations in a picking plan are available here.

You can now add tags when manually creating an order, allowing automation rules to use those tags as soon as the order is created.