The navigation for the settings page in Shipping.ShipHero has been updated!

The settings are the same; they have a new home and an improved navigation bar. All of your previous settings are saved, no action needed.

Accessing this page is simple - select from the navigation bar and you will be brought to this environment.

We're happy to share that 3PL's customers can now create new products directly within the 3PL Client Portal! This new feature gives them greater control over their catalog and streamlines the product onboarding process. Simply navigate to the "Products" section and use the "Create Product" button to add new items with details and images.

We now have a permission specific to the Automation Rules page

Users will now need the new permission to access the automation rules page.

All ADMIN users will have access by default

Exciting news! Work Orders has been released in the 3PL Client Portal.

A 3PL’s customer can now create both Assembly work orders (for assembling SKUs) and Custom work orders (for instructions and attachments),review them through various statuses, and easily add attachments and notes from the 3PL Client Portal.

We now automatically retrieve tax fields from Shopify for orders shipping to:

It is now possible to also add these tax codes directly from the Orders page.

These Tax types appear on the orders page alongside VAT, IOSS, and EORI, enabling manual entry when needed.

It can also be used automation rules using the action "'Set Order Tax Type and Id'" (formerly named 'Set Order VAT Registration' ) to update the value on order import.

Currently there is confirmed support for automatically passing these values to the carriers:

Support on more carriers will be added in the following weeks and will be published in this changelog.

We are excited to announce a new layout for Parcels' Shipping Plan labels from 3PL Client Portal that will help streamline your receiving operations. This new design aligns with Pallets' Shipping Plan labels, providing a standardized labeling format that minimizes confusion and training requirements for your staff.

Key advantages of these new labels include:

We are introducing a new check when manually removing inventory on app.shiphero.com.

Effective immediately, if an update attempt results in a new inventory count below the quantity allocated to that bin, the system will return an error:

This ensures that the remaining inventory does not drop below what is needed for existing orders that have yet to be picked.

To better protect against unauthorized refunds and other sensitive actions, we are introducing step-up authentication.

Step-up authentication is a security mechanism that requires additional verification for certain high-risk or sensitive actions. While standard login credentials grant access to the system, some actions—such as issuing refunds, updating billing details, or managing user accounts—require an extra layer of authentication to ensure security. This provides enhanced protection for critical functions.

This added layer of security ensures that critical actions are protected without adding unnecessary friction to everyday workflows.

Starting now, when issuing a refund from the returns page, you may see a message like this:

While MFA is not yet mandatory, we enabling it now to ensure continued access to key account functions. You can find instructions on how to enable MFA here.

In the coming months, we will extend step-up authentication to other sensitive actions, such as user creation and billing changes.

Stay ahead of security requirements—enable MFA today! 🚀

If you are a 3PL, you now have 2 options to add a new customer. You can either your 3PL or you can .

If your customer feels comfortable setting up their own account, send an invite to them directly

But if you want to sign up them yourself, you just need to click on link at the bottom of the form and the registration link will show up

To go back to the invite form, just click on link at the bottom.

In order to make the product search more efficient, the product search on mobile now allows you to select the fields to search.

You can select from the following fields:

Barcode scans will automatically search the barcode field.

This was first introduced in version 2.3.0.349.